## *Cancellation Policy*

### 1. *Order Cancellation by Customer:* – *Before Shipping:* – Orders can be canceled by the customer *within 24 hours* of placing the order or before the product is shipped, whichever comes first. Cancellations made within this timeframe are eligible for a *full refund*. – If the product has already been shipped, the customer must follow the *Return Policy* to send the product back for a refund. – *After Shipping:* – If the product has already been shipped and the customer still wishes to cancel the order, the customer must refuse delivery or return the product in accordance with the *Return Policy*. – Shipping fees for the return will be the responsibility of the customer, unless the product is defective or the wrong item was shipped. ### 2. *Order Cancellation by Kleanex Hygenic:* – *Out of Stock or Unavailability:* – In rare cases where a product is no longer available or out of stock after the order is placed, Kleanex Hygenic reserves the right to cancel the order. In such cases, the customer will receive a *full refund* of the order amount. – *Fraudulent Orders:* – Kleanex Hygenic reserves the right to cancel orders suspected to be fraudulent or placed with incorrect details. In such cases, no charges will apply to the customer. — ## *Refund Policy* ### 1. *Eligibility for Refunds:* – *Products Eligible for Refund:* – To be eligible for a refund, the product must be *unused, in its original packaging, and returned within **14 days* of receipt. Products that are opened, damaged by the customer, or show signs of use will not be eligible for a refund. – Certain products, such as *personal hygiene items, may be **non-refundable* for health and safety reasons. These products will be clearly marked as non-returnable on the product page. – *Defective or Wrong Products:* – If the product is *defective* or you received the wrong item, please notify us within *7 days* of receiving the product. We will arrange a replacement or issue a *full refund*, including any shipping costs. ### 2. *Refund Process:* – Once we receive the returned product, it will be *inspected* to ensure it meets the return conditions. – If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within *7-10 business days*. – If the product does not meet the return conditions, we will notify the customer and no refund will be issued. ### 3. *Shipping Costs:* – *Customer Responsibility:* – The customer is responsible for paying the shipping costs for returning items unless the item is defective or the wrong item was sent. – *Non-Refundable Shipping Charges:* – Original shipping fees are *non-refundable*, except in cases where the product was defective or incorrect. ### 4. *Non-Refundable Items:* – Certain items may not be eligible for refunds, including: – *Personal hygiene products* (e.g., cleaning wipes, masks) that have been opened. – *Customized products* made to the customer’s specifications. – *Gift cards* or promotional items. — ## *Return Policy* – *Return Window:* – Products must be returned within *14 days* of receiving the item to qualify for a refund. – *Condition of Return:* – Products must be returned in *new, unused condition* with all original packaging and accessories. – Any products that are damaged, altered, or show signs of use may be subject to a *partial refund* or *no refund* depending on the condition of the item. – *Return Process:* – To initiate a return, the customer must contact Kleanex Hygenic customer service via [email or phone] to obtain a *Return Merchandise Authorization (RMA)* number. – Once the return is approved, the customer will be provided with return shipping instructions. — ### *General Terms* – *Processing Times:* – All refunds, once approved, will be processed within *7-10 business days*. However, the time it takes for the refund to appear in the customer’s account may vary depending on the payment provider. – *Force Majeure:* – In the case of events beyond Kleanex Hygenic’s control (such as natural disasters, strikes, or transportation disruptions), cancellations and delays may occur. In such cases, refunds or rescheduling will be handled on a case-by-case basis. —